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General Data Protection


The General Data Protection Regulation (GDPR) applies from 25 May 2018. You can read more about this here.


We would like to assure all of our clients and customers that the details that they share with us is securely handled. We take as little data as possible and we only use specialist software where data is protected with a number of unique passwords and it is also encrypted.


Our online shop

When a purchase is made in our online shop, the payment is processed through PayPal which is highly secured and will store as much details in an encrypted database as you provide to us. The data in this case is collected with PayPal. If you make a purchase vie e-mail or through the phone, the data is then provided to us directly by you. We do not store (and never have stored) any sensitive information such as card details, date of births or passwords. During the purchase, we only collect your name of your choice, the address where you would like your order to be delivered, and contact details that you provide us - but we will only keep your e-mail address to confirm your purchase and to get in touch with you if something goes wrong. We do not run newsletters, therefore your e-mail address will not be subscribed with us. We use the data provided to generate invoices which is then stored in both the password-protected and encrypted KashFlow system online and in a password-protected and encrypted Excel file offline. We may keep your data for at least 10 years.


Education and tutoring services

We offer tutoring services which requires us to record some of yours or your children’s basic data to generate invoices and for us to keep in touch with you. These include:

The data is provided by you when a contract or agreement is made which is then signed by you. We use the data provided to generate invoices which is then stored in both the password-protected and encrypted KashFlow system online and in a password-protected and encrypted Excel file offline. We may keep your data for at least 10 years.


Book services and publishing

We offer book editing and designing services and also publishing which requires us to record more details. First of all, a contract is always made between Frugeo GRI Limited and its clients which includes  

However, when you are an author or a distributor, we periodically pay you revenues which requires us to hold your bank sort code and account number where we make payments to. This may also include your bank’s name and address. The data is provided by you when a contract or agreement is made which is then signed by you. The data we are provided to us is then stored in both the password-protected and encrypted KashFlow system online and in a password-protected and encrypted Excel file offline. We may keep your data for at least 10 years.


Other services that require a contract

When we offer you a certain service (these are research, survey, professional translation, and graphic design), we may take your details which we use to write a contract, to generate invoices, and to keep in touch with you. In these cases, we only take your full name, your address, your phone number and e-mail address. The data is provided by you when a contract or agreement is made which is then signed by you. We use the data provided to generate invoices which is then stored in both the password-protected and encrypted KashFlow system online and in a password-protected and encrypted Excel file offline. We may keep your data for at least 10 years.


Who will your data be shared with

We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include: Delivery and Postage Service Providers to allow us to send you documentation and orders you have placed. Manufacturers (printing companies, distributors), if we are sending an order directly to you from a printing/media facility. In these cases, information shared normallyinlcudes name and address, and may include phone number and e-mail address. Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a Court Order to do so.  


Website cookies

We have completed a website cookies audit and we only set cookies that are necessary to make the website functional. Advertising and re-targeting cookies have never been used on our website.

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